New Wave Sound

Kevin Brady Edited 3 months ago

I posted a previous review in regards to my frustration with Customer service and my tint bubbling. After I had sorted out the receipts and paperwork, I'm happy to say Paul filed the warranty paperwork and replaced the bad tint. Paul promptly took care of the problem and I am now a happy repeat customer. Thanks Paul! It didn't start well but I appreciate your professionalism and will contact as a customer!

Michael Colbert 9 months ago

Ive been taking my cars/trucks here for years. They install cleanly, professionally, and on time. Never have i had to return to have work redone or had any issues with the people there. I just brought my truck in to have an alpine installed. They finished faster than predicted, checked the signal strength for the antenna, removed panels to run the wires correctly and secured everything in place to add years to the product. I will continue to give them all my business because they earned it with great service, amazing workmanship, and a fair price without surprises.

Daniel Guevara a year ago

I took my Toyota to New Sound Wave Shop to have an alarm system installed, and it turned into a nightmare. Within a month, the alarm started malfunctioning—**locking me out of my car randomly** and **draining the battery** without warning. Some days it works; most days it doesn’t. When I returned with receipts to ask for a replacement or repair, the owner **refused to take responsibility** and became **aggressively rude and unprofessional**. Instead of addressing the clear defect in their installation or product, he dismissed my concerns, argued with me, and even told me to **“get lost”** while stating he **“didn’t want my business anymore.”** No apology, no effort to fix their shoddy work—just disrespect and hostility. **Save your time and money.** This shop delivers unreliable products, zero accountability, and appalling customer service. I’ll never return, and neither should you.

christian morales Edited 2 years ago

horrible prices went in for a new sound system but they wanted close to 1000 dollars ...I ended going back just for a kill switch install which was over 100 bucks....after my car was service my kill switch was disabled so I went back for a reinstall or repair. he quoted my 50$ so when I returned for the work to be done the price had went up to $75 dollars...don't waste your time hd car stereo a couple miles down had way better prices, personnel and job well done Danny, I find your response both unprofessional and insulting. First of all, I was not aware about the intricacies of the kill switch installation, which is why my mechanic had to spend extra time disabling it. It has cost me additional time and money. I understand that you run a business, but your dismissive attitude and refusal to take any responsibility for the confusion is unacceptable, Your flippant remark about not giving away your labor and time is condescending and uncalled for. Your lack of customer service and unwillingness to address legitimate concerns shows a blatant disregard for your clients. Suggesting that I don't come back to your shop is incredibly rude and unprofessional. Businesses thrive on repeat

Tiffany Sloan 4 years ago

We stumbled across this body shop and I'm so thankful we did. Integrity, Integrity & Integrity! I'm so thankful to Daniel and his team. We had a very complicated situation traveling from California back to Florida. We didn't know if it was going to be possible because my significant other oxygen needs. Anyone else would have just taken our money these guys made sure we were well taken care of. I pray that God continues to bless Daniel and his team 🌟🙏🏼🌟 its truly hard to find people that care for all that right reason. Thank you